For 2014, HETL has published several new research papers on educational leadership, including: 1) Effectiveness of graduate programs in administrative and instructional leadership, 2) External adaptability of higher education institutions: The use of diagnostic interventions to improve agility, 3) Considerate leadership as a measure of effectiveness in medical and higher education: Analysis of supervisory/managerial leadership, and 4) Customer service focus and mission articulation as measures of effectiveness in higher education institutions: Driving student success. Citations and links to papers at https://www.hetl.org/hetl-research/